These Terms of Service ("Terms") govern your access to and use of KnotOffice (the "Service"), operated by Knot Systems ("we", "us", or "our"). By accessing or using the Service, you agree to be bound by these Terms.
KnotOffice is a SaaS reporting application that connects to your Shopify store via the Shopify Admin API, syncs your store data into a hosted database, and provides reporting and analytics tools over that data. The Service is provided on a subscription basis.
To use the Service you must register for an account. You must provide accurate information and keep it up to date. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must be at least 18 years old and have the legal authority to accept these Terms on behalf of your organisation.
Access to the Service requires a paid monthly subscription. Subscriptions are billed on a recurring monthly basis through Shopify Billing. You authorise us to charge the applicable subscription fee to your Shopify account each billing cycle.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:
You retain full ownership of your Shopify store data and any reports or exports generated from it. By using the Service, you grant us a limited licence to access, store, and process your data solely to provide the Service. We do not claim any ownership rights over your data.
Upon cancellation or termination of your account, you may request an export of your data. We will retain your data for a reasonable period after termination to allow for export, after which it will be deleted in accordance with our Privacy Policy.
The Service, including its software, design, and documentation, is owned by us and protected by applicable intellectual property laws. These Terms do not grant you any rights in the Service beyond the limited licence to use it as described herein.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE THREE MONTHS PRECEDING THE CLAIM.
We reserve the right to suspend or terminate your access to the Service at any time, with or without notice, if you breach these Terms or if we reasonably believe your use of the Service poses a risk to other users or our infrastructure. You may terminate your account at any time by cancelling your subscription and disconnecting the app from Shopify.
Upon termination, your right to access the Service ceases immediately. Provisions of these Terms that by their nature should survive termination will do so, including but not limited to sections 5 (Data Ownership), 7 (No Warranty), 8 (Limitation of Liability), and 10 (Governing Law).
We may modify, suspend, or discontinue any part of the Service at any time. We will provide reasonable notice of material changes where practicable. We are not liable to you or any third party for any modification, suspension, or discontinuation of the Service.
These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any dispute arising out of or relating to these Terms or the Service shall be submitted to the exclusive jurisdiction of the courts of Ontario, Canada.
We may update these Terms from time to time. We will notify you of material changes by email or by a prominent notice within the application at least 14 days before the changes take effect. Continued use of the Service after the effective date constitutes your acceptance of the revised Terms.
Questions about these Terms may be directed to us through the contact form on our website.