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Privacy Policy

Last updated: April 17, 2026

KnotOffice ("we", "us", or "our") operates as a Shopify reporting application. This Privacy Policy explains how we collect, use, store, and protect information when you use our service.

1. Information We Collect

When you connect your Shopify store to KnotOffice, we collect and store the following data via the Shopify Admin API on your behalf:

• Orders — order number, financial status, fulfilment status, line items, refunds, and transaction details
• Products — product titles, variants, SKUs, prices, and inventory information
• Customers — names, email addresses, order history, and other profile data
• Inventory — inventory levels across your store locations
• Payouts — Shopify Payments payout summaries and transactions

We also collect account information you provide directly, such as your name, email address, and organisation name when you register.

2. How We Use Your Information

We use the data we collect exclusively to:

• Sync your Shopify store data into our hosted database for reporting purposes
• Generate and display reports and analytics within the application
• Send you transactional emails (e.g. invitations, account notifications) via Amazon Simple Email Service (SES)
• Maintain application security, diagnose technical issues, and improve the service

3. Data Storage

Your Shopify store data is stored in a hosted relational database. Each organisation's data is logically isolated — we never mix data across tenants. Data is retained for the duration of your active subscription and for a reasonable period after cancellation to allow for data export.

4. Third-Party Services

We use the following third-party services to operate KnotOffice:

• Amazon Web Services (AWS) — database hosting, object storage (S3), and transactional email delivery (SES)
• Shopify — as the data source via the Shopify Admin API
• Sentry — error monitoring and application diagnostics

We do not sell, rent, or share your data with third parties for advertising or marketing purposes.

5. Data Security

We apply industry-standard security practices including encrypted connections (TLS), encrypted storage of API credentials, and access control to limit who within our organisation can access production data. No method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Data Deletion

You may request access to, correction of, or deletion of your data at any time by contacting us at the address below. Upon a verified deletion request, we will remove your organisation's data from our systems within 30 days, subject to any legal obligations to retain it.

You may also disconnect your Shopify store from within the application at any time, which halts all future data syncing.

7. Data Ownership

You retain full ownership of your Shopify store data. We act as a data processor on your behalf. We do not claim any rights over your data beyond what is necessary to provide the service.

8. Children's Privacy

KnotOffice is not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by a notice within the application. Continued use of the service after the effective date of a revised policy constitutes your acceptance of the changes.

10. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us through the contact form on our website.